PS5 Keeps Disconnecting From Wi-Fi

11 Methods To Fix PS5 Keeps Disconnecting From Wi-Fi [2024]

Need help with PS5 Wi-Fi disconnections? Gaming and streaming interruptions are annoying. The PS5 is a fantastic console, although it occasionally experiences Wi-Fi disconnection issues. Discover why your PS5 keeps disconnecting from Wi-Fi and how to fix it to enjoy continuous gaming and streaming.

Why Does My PS5 Keep Disconnecting From Wi-Fi?

There are several reasons why your PS5’s Wi-Fi may disconnect, which could stop you from streaming or playing games. Here are some common causes:

Software Issues

The PS5 may experience software issues due to missing updates, corrupted system files, or compatibility issues with certain Apps or games. These bugs might cause unexpected console Wi-Fi disconnects.

DNS Server Problems

Occasionally, the default DNS servers offered by your ISP or the PS5 might experience connectivity issues. Wi-Fi drops can affect online activities if DNS servers struggle to resolve domain names.

Frequency Band Instability

The 5.0 GHz frequency spectrum might be unstable due to interference from nearby objects, electronics, or other wireless networks using the same channel.

Network Settings Changes

Changes in network settings, such as security protocols, IP configurations, or router characteristics, may affect PS5 connectivity. Compatibility issues between the console and router can cause frequent Wi-Fi disconnects.

Router Problems

Routers can have problems like old software, overheating, or hardware that needs to be fixed. Sometimes, firmware issues affect the router’s PS5 connectivity, causing disconnections.

Physical factors like signal interference can also create connectivity troubles, especially in crowded Wi-Fi zones.

How to Fix PS5 Keeps Disconnecting From Wi-Fi?

PS5 in hands fixing LAN cable issue

There are several ways to fix PS5 Wi-Fi disconnection issues. Let me explain:

1. Restart Your Router

A quick fix might be to restart your router. If your router runs non-stop, it may experience hiccups or conflicts that could result in disconnections. 

  • Unplug your router from the power outlet first. Just hang on for around 5 minutes.
  • Just plug the router back into the power source after a short wait.
  • Please wait for the router to restart completely. Once all the lights have settled, your router is good to go.
  • To reconnect your PS5:
  1. Go to the Settings menu on your console.
  2. From there, select Network and then choose Set Up Internet Connection.
  3. Just reconnect to your Wi-Fi network.

2. Restart Your PS5 Console

Restart Your PS5 Console

Just like routers, restarting your PS5 console can be helpful. This lets you fix temporary system issues and reconnect to your Wi-Fi network.

  • Hold the power button until the power light stops flashing to switch off your PS5.
  • Remember to disconnect the power cable from the wall outlet after turning it off.
  • Wait for about 30-60 seconds. Take a quick break. This helps to get rid of any remaining charges.
  • Reconnect the power cable, turn on your PS5, and see if the Wi-Fi connection stabilizes.

3. Change DNS Servers

DNS servers are essential to the internet by converting domain names to IP addresses. Google servers are more reliable and can improve connectivity.

  • Choose Set Up Internet Connection from Settings, then Network, on the PS5.
  • Select your Wi-Fi network and choose ‘Advanced Settings’.
  • Set the DNS to manual and enter and as the primary and secondary DNS.
  • After making changes, restart your PS5 to apply the DNS settings.

4. Switch The Frequency Band

Changing the frequency band may affect Wi-Fi stability. The 2.4 GHz band is recommended for its reliability and larger coverage, whereas the 5.0 GHz frequency is faster.

  • Open Settings, then Network, then Set Up Internet Connection. Choose your Wi-Fi network.
  • Press the settings button and select ‘Wi-Fi Frequency Band.’
  • Set the Wi-Fi frequency band manually to 2.4 GHz.
  • Give your PS5 a quick restart to ensure the new frequency setting takes effect.

5. Test Internet Connection

To troubleshoot any Wi-Fi issues and ensure a stable connection on your PS5, you can test the network connection. This process can help restore the connection and fix any immediate problems.

Go to Settings, then select Network with PS4

  • Go to Settings, then select Network, and finally choose Connection Status.
  • Go ahead and click on ‘Test Network Connection.’
  • Review the results to see the status of your IP address, internet connection, and PlayStation Network sign-in.

6. Update System Software on PS5

For smooth operation and compatibility with games and apps, update your PS5’s system software. Regular updates repair bugs and enhance connectivity.

  • To access the settings on your PS5, navigate to the System option.
  • Go to System Software > System Software Update and Settings.
  • Select ‘Update Using the Internet’ to begin updating.
  • After updating, your PS5 will restart.

7. Move PS5 Closer To Router

A long distance or barrier between your PS5 and the router may impair the Wi-Fi signal. Bringing the console closer to the router improves signal and stability.

  • Move your PS5 closer to the router to improve connectivity.
  • In Settings, click Network, and then Set Up Internet Connection to reconnect to Wi-Fi. You may quickly rejoin your Wi-Fi network there.

8. Restore Default Settings

Restoring default settings can fix any unintentional modifications. This won’t delete your games or apps.

  • Turn off your PS5 and hold down the power button until the second beep, generally 7 seconds after the first.
  • Just connect your controller using a USB cable.
  • To restore the default settings, follow the on-screen prompts and select ‘Restore Default Settings.’
  • Just give your PS5 a quick restart after the restoration process.

9. Switch to a Different Network Router

Changing routers can help determine if the problem is with the router. This simple procedure will help you identify the Wi-Fi disconnection issue.

  • Try connecting your PS5 to a different router for a change.
  • Monitor the Wi-Fi connection to ensure its stability. PS5 may be involved if the issue persists.

10. Use LAN Cable To Connect To The Internet

Consider an Ethernet cable to connect your PS5 directly to the router. This can help ensure a more stable connection. 

  • Insert the Ethernet cable into your router and PS5’s LAN port.
  • Select Network in Settings to configure your internet connection. Select Set Up Internet Connection and change parameters.

11. Contact PlayStation Support

If you cannot find a solution, contacting PlayStation Support should be your next action. They’re helpful, especially when the problem is complicated and needs expert attention.

  • Call PlayStation Support at 1-800-345-7669.
  • Please follow the console troubleshooting instructions. Repair or replacement may be possible if your console is under warranty.


How can I improve my Wi-Fi connection on PS5? 

Reduce interference, move your PS5 console closer to the Network, and use 5 GHz for improved Wi-Fi connections.

Which LAN cable is best for PS5? 

A Cat 6 or Cat 7 Ethernet cable is the ideal PS5 LAN cable for stable, fast-wired connectivity and smooth gaming.

What is the Google DNS for PS5? 

Google DNS for PS5 provides fast and reliable domain name resolution using primary DNS: and secondary DNS:

Is 2.4 or 5 GHz Wi-Fi better for PS5? 

For PS5, 5 GHz Wi-Fi is faster, reduces lag, and improves gaming.

What is the best Mbps for PS5?

The finest PS5 Mbps depends on online usage. At least 3 Mbps is recommended for gaming, and greater speeds improve performance.


From Network to console settings, PS5 disconnecting from Wi-Fi requires a systematic approach. Power cycling, changing DNS servers, and adjusting frequency bands improve gaming and streaming.

Each troubleshooting step is a puzzle that builds a relationship. These methods eliminate gameplay interruptions and let you enjoy PlayStation 5 uninterrupted.

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